Returns & Refund Policy
Thank you for shopping at Shop25.
We strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.
Return Conditions
You may request a return within 30 days of receiving your item.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase or order number is required.
Non-Returnable Items
Certain types of goods are non-returnable, including:
Perishable items (such as food, flowers, or plants)
Customized or personalized products
Digital downloads or software
Items marked as final sale
Return Process
To initiate a return, please contact our support team at +13158732914 or by using the contact form on our website shop25.vip.
Once your return is approved, please send the product to the following address:
Returns Department
Vermont，Shelburne，350 Woodbine Road
Shelburne, United States (US)
Customers are responsible for return shipping costs unless the item was defective or sent in error.
Refunds
Once we receive and inspect your return, we will notify you via email regarding the status of your refund.
Approved refunds will be processed within 5–10 business days to the original payment method.
Shipping fees (if applicable) are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
If you need further assistance, feel free to reach out to our customer service team at +13158732914.
Thank you for choosing Shop25.